Technology Support Technician I

The Position

The Park School of Baltimore has an opening for a Technology Support Technician I (TST I) to act as a front-line service provider for all adult and student clients, whether they drop in, telephone, or send online requests. The TST I will handle all Tier I technical requests, and will refer more difficult Tier 2 and Tier 3 problems to the appropriate staff members. Responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment. This is a 12-month, full-time, non-exempt position.

MAIN DUTIES AND RESPONSIBILITIES

Perform Tier 1 level technical support (50%):

  • Perform on-site or remote basic troubleshooting for the components and systems within IT: printers; audio visual equipment in classrooms and common areas; analog and IP phones; Mac and PC laptops, workstations and other devices; network, email, and Google accounts.  Create accounts on network, email, Google, and Voicemail.
  • Install IT-approved software on Park devices as requested.
  • Perform tasks according to plans designed by higher level IT staff for improving, upgrading, and modifying technical services within the school.

Analyze and triage all requests (electronic, phone, and walk-ins), handling simple requests immediately or creating and assigning help desk tickets to an appropriate member of the IT department. (20%)

Carry, install, and set up computers and devices, equipment, peripherals, or accessories in a timely manner. (15%)

Manage accounts, inventory, warranty records, service calls, purchase orders to outside IT vendors. Track items lent from holdings.  Help keep the IT office and storage areas organized. (15%)

Other duties may be requested or assigned.

QUALIFICATIONS

Education and Experience

  • High School diploma or GED required.
  • Associate’s degree and/or technical certification a plus.
  • Three to five years of experience in the field or in a related area a plus, preferably in a school environment.

Job Knowledge, Skills and Abilities

  • Basic proficiency in Microsoft Outlook, Word, Excel, and Google products required. 
  • Familiarity and experience with both PC Windows and Mac platforms.
  • Excellent verbal and written communication skills for all constituencies in a K-12 school.
  • Must have knowledge of commonly-used concepts, practices, and procedures within the IT field.
  • Must have the ability to organize multiple tasks and work independently.

Physical Demands

  • Must be able to lift 35 pounds from the floor and carry short distances.
  • Required to remain stationary for long periods of time.
  • Often required to move about to locations throughout campus.

Supervisory Responsibilities

  • None

WORK HOURS AND DAYS

  • Monday through Friday 7:30 AM to 3:30 PM.
  • Rarely, overtime may be required, including evenings and weekends.

Salary/Benefits: Competitive salary, health insurance and other benefits.

Contact

Send cover letter, resume, and salary requirements (email preferred): 

techjobs@parkschool.net
The Park School of Baltimore
Human Resources
2425 Old Court Road, Baltimore, MD  21208

The Park School does not discriminate against employees or applicants for employment on the basis of race, color, national or ethnic origin, religion, ancestry, gender, gender identity and expression, sexual orientation, age, marital status, or any physical or mental disability unrelated to a reasonable performance of an employee's duties.