The Park School of Baltimore has an opening for a Technology Support Technician I (TST I) to act as a front-line service provider for all adult and student clients, whether they drop in, telephone, or send online requests. The TST I will handle all Tier I technical requests, and will refer more difficult Tier 2 and Tier 3 problems to the appropriate staff members. Responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment. This is a 12-month, full-time, non-exempt position.
Perform Tier 1 level technical support (50%):
Analyze and triage all requests (electronic, phone, and walk-ins), handling simple requests immediately or creating and assigning help desk tickets to an appropriate member of the IT department. (20%)
Carry, install, and set up computers and devices, equipment, peripherals, or accessories in a timely manner. (15%)
Manage accounts, inventory, warranty records, service calls, purchase orders to outside IT vendors. Track items lent from holdings. Help keep the IT office and storage areas organized. (15%)
Other duties may be requested or assigned.
Education and Experience
Job Knowledge, Skills and Abilities
Salary/Benefits: Competitive salary, health insurance and other benefits.
Send cover letter, resume, and salary requirements (email preferred):
The Park School of Baltimore
2425 Old Court Road, Baltimore, MD 21208
The Park School does not discriminate against employees or applicants for employment on the basis of race, color, national or ethnic origin, religion, ancestry, gender, gender identity and expression, sexual orientation, age, marital status, or any physical or mental disability unrelated to a reasonable performance of an employee's duties.